Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of an offshore operator we've covered? This page explains how to reach the Online Casinos Australia team and what we can actually help with.
The Best Way to Reach Us
Email is the most reliable way to get in touch. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to do the work for us. We aim to respond within a couple of working days, though it can take a little longer if we're mid-way through updating our rankings.
If your message relates to a specific operator, such as VegasNow, LuckyOnes or any other site listed in our rankings, mention the name upfront along with a rough date and the issue you noticed. It helps us check the detail against our own records much faster.
What We Can Help With
Online Casinos Australia covers online casinos accepting Australian players, including licensing information, bonus terms, pokies and table game selection, payment options and withdrawal timeframes. Here's where we can genuinely add value if you write in:
- Review accuracy — If a bonus amount, wagering requirement, licence detail or payment method listed for one of the sites we cover looks out of date, tell us. Offshore operators change their terms without much notice, and we'd rather correct it than leave a reader misinformed.
- Site content questions — If something on a review or comparison page is unclear, ask us to explain it in plain terms.
- Suggestions for future coverage — If there's a payment method, game category or casino topic relevant to Australian players that you think we've missed, we're happy to hear it.
- General feedback — Positive or critical, feedback from readers comparing real money online casinos shapes how we structure future pages.
What We Can't Do
It's worth being upfront about the limits of what a review and comparison site can offer:
- We can't process deposits, withdrawals, account verification or bonus claims on your behalf — those matters sit entirely with the casino operator you've signed up with.
- We can't resolve disputes over a specific payout, closed account or bonus forfeiture. That has to go through the operator's own support team, and if unresolved, their licensing authority.
- We don't provide financial or legal advice about gambling participation. Our content is informational, comparing publicly available terms across offshore operators.
If your enquiry is really a customer support matter for one of the casinos featured on our rankings pages, the operator's own live chat or support email will get you a faster and more accurate answer than we can.
If You Need Support Around Your Gambling
All the casinos we review are offshore operators, and playing at them is a personal decision each Australian visitor makes for themselves. If gambling has started to feel like a problem — for you or someone close to you — please mention this in your email and we'll point you toward appropriate Australian support services, including confidential helplines and self-exclusion resources. These are available regardless of which casino you've been using, and there's no cost or judgement attached to reaching out.
Before You Write In
A few quick checks can save you a follow-up email:
- Check whether your question is already answered on the relevant casino's review page or our FAQ sections — bonus terms, minimum deposits and withdrawal limits are usually covered there.
- Have the operator name and, if relevant, an approximate date handy.
- If you're reporting an error, a short description of what you saw versus what's currently listed helps us verify it quickly.
We read everything that comes through, and genuine feedback from Australian players comparing online casinos is what keeps our reviews useful. Thanks for taking the time — we look forward to hearing from you.